Refund policy

Returns: Pool Tables and Freight Items

PoolTableMD accepts returns on pool tables and other freight-shipped items only if the item arrives completely destroyed and is noted on arrival, documented on the delivery receipt with photos at the time of delivery. Returns granted on this basis carry no restocking fee and no return freight charge.

Outside of this, returns need written approval in advance, and PoolTableMD can approve or deny any request at its own discretion, for any reason. If a return is approved under those circumstances, a 15% restocking fee applies along with the full cost of freight both ways. This holds true even though your original order shipped free. You're also responsible for any installation, access, service, or logistics charges already incurred, and none of those are refundable. To qualify for a refund, the item must come back unused, in its original packaging, with everything included, and it will be inspected before PoolTableMD determines refund eligibility. Once a table has been installed or installation has begun, it can no longer be returned. That sale is final.

Returns: Small Items and Accessories

Parcel-shipped items, such as cues, cases, racks, apparel, balls, and other accessories, follow a separate policy from freight-delivered pool tables and furniture. Returns are accepted only if the item arrives defective or damaged. You have 30 days from delivery to request a return, and photos at the time of delivery help support your claim. Items must be unused, in their original packaging, with everything included; PoolTableMD inspects all returns before approving a refund. There's no restocking fee on qualifying returns. You're responsible for the cost of return shipping via standard carrier. Once approved, refunds are issued within 5–10 business days of PoolTableMD receiving and inspecting the item. Custom, personalized, clearance, and final-sale items are not eligible for return.

Refused Deliveries

If you refuse a shipment for a reason other than confirmed damage, it's handled as an unauthorized return, meaning restocking fees, freight charges both directions, storage costs, and any other related expenses will apply.

Refunds

Approved refunds are only processed after the returned item has been received and inspected by PoolTableMD. PoolTableMD has the final say on whether a refund is owed and how much, with all applicable fees subtracted from the total before it's issued.

Cancellations

Cancellation requests are subject to approval at PoolTableMD's discretion. If you cancel before the order ships, non-refundable processing fees (like credit card and transaction charges) still apply and will be subtracted from your refund, since those fees go to third-party payment processors and can't be recovered by PoolTableMD. If your order has already moved into processing, routing, production, or fulfillment, additional charges, such as restocking fees, freight costs, or other expenses already incurred, may apply.

Installation, Service & Logistics Fees

Once installation, service, or logistics work has been performed, those fees are final and non-refundable.

Chargebacks & Payment Disputes

Before filing a chargeback or payment dispute, please reach out to PoolTableMD directly so we can try to resolve the issue. PoolTableMD reserves the right to contest any chargeback and submit documentation to support its case.

Questions? Call (305) 915-4398 or email Info@PoolTableMD.com.